Refund policy

Return & Refund Policy

Byte & Brew Inc.
Effective Date: August 16, 2026

At Byte & Brew Inc., we want every order to be fresh, accurate, and enjoyable. Because our products are freshly prepared food and beverages, returns are generally not accepted. However, we will gladly review concerns involving incorrect, missing, damaged, or unacceptable orders.

1. Food & Beverage Returns

For health and safety reasons, food and beverages cannot be returned or exchanged once they have been delivered, picked up, or served.

If you receive an order that is incorrect, incomplete, damaged, or has a quality issue, please contact us as soon as possible so we can investigate and provide an appropriate resolution.

2. Refunds

A refund may be considered when:

  • The wrong item was delivered.
  • An item was missing from the order.
  • The order arrived substantially damaged or spilled.
  • The food or beverage has a verified quality or preparation issue.
  • The order was charged but was not fulfilled due to an error attributable to Byte & Brew.
  • A duplicate payment was made for the same order.

Depending on the circumstances, we may offer a replacement, store credit, partial refund, or full refund.

3. Non-Refundable Situations

Refunds generally will not be provided for:

  • Change of mind after an order has been prepared.
  • Incorrect customer-provided order details, such as address, phone number, or selected items.
  • Delays caused by circumstances outside Byte & Brew's reasonable control, including traffic, weather, or delivery-platform issues.
  • Food that has been consumed or substantially used before a quality complaint is made.
  • Personal taste or preference where the item was prepared and delivered as ordered.

4. Reporting an Order Issue

Please contact Byte & Brew as soon as possible after receiving your order, preferably within 24 hours, if there is a problem.

To help us resolve the issue quickly, please provide:

  • Order number or transaction details
  • Name used for the order
  • Description of the problem
  • Photos of the food, packaging, or incorrect/missing items, when applicable
  • Proof of payment, if requested

We may request additional information before approving a refund or replacement.

5. Refund Processing

Once a refund is approved, the refund will be processed using the applicable payment method whenever possible. The time it takes for the refund to appear in your account may depend on your bank, payment provider, or online ordering platform.

If the order was placed through a third-party delivery or ordering platform, the refund may need to be processed according to that platform's refund procedures.

6. Cancellations

Customers may request cancellation before food preparation has started. Once an order has been prepared or dispatched, cancellation may no longer be possible.

If a cancellation is accepted, any applicable refund will be processed according to the payment method used.

7. Store Credit or Replacement

In certain situations, Byte & Brew may offer store credit or a replacement item instead of a monetary refund. The resolution will depend on the nature of the issue and the circumstances surrounding the order.

8. Customer Responsibility

Customers are responsible for reviewing their order details before submitting an order, including selected items, quantities, delivery information, and contact details.

9. Contact Us

For concerns regarding an order, please contact:

Byte & Brew Inc.
Address: 384 P. Tuazon Blvd., Project 4, Quezon City
Email: inquiry.bytenbrew@gmail.com
Phone: 09668413013
Online Store: https://bytenbrew.shop

By placing an order with Byte & Brew, you acknowledge and agree to this Return & Refund Policy.