Shipping policy

Shipping & Delivery Policy

Byte & Brew Inc.
Effective Date: August 16, 2026

At Byte & Brew Inc., we aim to prepare and deliver every order as quickly and carefully as possible. This Shipping & Delivery Policy explains how orders placed through our online store are handled.

1. Delivery Area

Byte & Brew currently accepts delivery orders within areas covered by our available delivery service and/or third-party delivery partners.

Delivery availability may depend on the customer's location, operating hours, weather, traffic conditions, and delivery-partner availability.

If your address is outside our available delivery area, we may be unable to fulfill the order.

2. Order Processing

Orders are prepared after the order has been successfully received and, when applicable, payment has been confirmed.

Because our products are freshly prepared, preparation time may vary depending on order volume and the items ordered.

Customers should allow sufficient time for food preparation and delivery.

3. Estimated Delivery Time

Delivery times shown on our online store are estimates and are not guaranteed.

Actual delivery time may be affected by:

  • Traffic conditions
  • Weather
  • High order volume
  • Delivery-partner availability
  • Customer location
  • Incorrect or incomplete delivery information
  • Special events or holidays
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to have orders prepared and dispatched promptly.

4. Delivery Fees

Applicable delivery fees will be displayed during checkout or communicated before the order is confirmed.

Delivery fees may vary depending on the delivery location, distance, delivery partner, or applicable promotions.

Any applicable fees should be reviewed by the customer before completing the order.

5. Customer Delivery Information

Customers are responsible for providing accurate:

  • Full name
  • Delivery address
  • Contact number
  • Building, unit, floor, or other relevant details
  • Special delivery instructions

Byte & Brew is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

6. Receiving Your Order

Customers should ensure that someone is available to receive the order at the provided delivery address.

If the delivery rider or courier cannot contact the customer or access the delivery location, additional waiting or redelivery charges may apply, depending on the delivery service used.

7. Food Quality During Delivery

Our food is prepared fresh and packaged appropriately for delivery. However, food may experience changes in temperature, appearance, or texture during transit.

Customers are encouraged to receive and consume delivered food promptly.

If an order arrives substantially damaged, spilled, incorrect, or incomplete, please contact us as soon as possible and provide photographs when applicable.

8. Delayed or Failed Deliveries

If your order is delayed, please contact Byte & Brew or the applicable delivery platform for assistance.

Byte & Brew is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, traffic, accidents, road closures, technical problems, or delivery-partner delays.

9. Wrong or Missing Items

If you receive an incorrect or incomplete order, please contact us as soon as possible, preferably within 24 hours of delivery.

Please provide your order number and, when applicable, photographs of the order received.

We may provide a replacement, store credit, partial refund, or other appropriate resolution depending on the circumstances.

10. Delivery Through Third-Party Platforms

Some Byte & Brew orders may be fulfilled through third-party delivery services.

When a third-party delivery service is used, its delivery terms, fees, tracking system, and customer-support procedures may also apply.

For issues relating specifically to the courier or delivery platform, customers may be directed to contact the applicable platform.

11. Pickup Orders

For orders selected for store pickup, customers should collect their order during the designated pickup period.

Orders that are not collected may be subject to our cancellation and refund policies.

12. Order Cancellations

Customers may request cancellation before food preparation has started. Once preparation or dispatch has begun, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for additional information.

13. Contact Us

For questions regarding delivery or an order, please contact:

Byte & Brew Inc.
384 P. Tuazon Blvd., Project 4, Quezon City, Philippines
Email: inquiry.bytenbrew@gmail.com
Phone: 09668413013
Online Store: https://bytenbrew.shop

By placing an order through the Byte & Brew online store, you acknowledge and agree to this Shipping & Delivery Policy.